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Your first visit, sorted.

Which first-timer service to book, what to know before lashes or advanced skincare, and how our policies work.

A brow artist in black gloves shaping a woman's eyebrows

First time? We'll walk you through it

Which service should I book first?

A few services have a first-time version, or a quick step before your full appointment. Here's the short list — everything else, just book what you want.

A black-gloved lash artist placing eyelash extensions with tweezers

First-timer picks

  • Sphinx wax

    Book the 1st Time NakedCat Signature Wax ($80, 45 min), even if you've waxed before. Leave a triangle or strip if you like; we finish with a soothing mask.

  • Lash lift

    Book the 1st Time Lash Lift + Tint ($110, 75 min) — it adds a quick consultation. Please remove contacts first, and keep lashes dry for 24 hours after.

  • Lash extensions

    Start with a Lash Extension Patch Test ($10). The fee is credited toward your first full set if you're a good candidate for extensions.

  • Advanced skincare

    Microneedling and chemical peels need a New Client Intro Session ($50+) first, so we can assess your skin and build the right plan.

  • Hair restoration

    Scalp and beard treatments start with a Hair Restoration Consultation ($50), credited toward a package booked within one week.

  • Oncology facial

    A physician's pre-approval is required before any oncology facial. It's a gentle, customized facial for skin affected by cancer treatment.

Parking & access: Free parking lot on site, with wheelchair-accessible parking, restroom and seating. Find us at 450 S Camino Del Rio #205, Durango.

Good to know

Our booking policies, in plain words — plus the questions first-timers ask most.

Waxing

What is a Sphinx wax?

It's our signature wax — the same as a Brazilian. It removes all hair front to back, with the option to leave a triangle or strip, and the Signature version is finished with a soothing mask to calm skin.

Policies

What's the cancellation policy?

Please give at least 48 hours' notice to cancel or reschedule (exceptions: contagious illness or a family emergency). Changes within 48 hours carry a 50% fee, and your deposit is applied toward it.

Policies

What if I'm running late?

Text or call us. Arriving late may shorten your service, and full price still applies. If you're more than 15 minutes late without contacting us, the appointment is considered a no-show.

Policies

What happens if I miss my appointment?

If you don't arrive or contact us, an 80% fee of the regular menu price is charged 15 minutes after your scheduled time. No-show fees are non-refundable.

Policies

How do payments and fees work?

Fees are charged to the card on file. If there's no card on file, payment must be made before booking again, and unpaid fees may restrict future bookings. We take credit and debit cards.

Brows & lashes

How long do lash lifts, tints and lamination last?

A lash lift + tint lasts 4–6 weeks (most clients return every 6–8 weeks). Brow and lash tints last 2–4 weeks, and brow lamination lasts 3–4 weeks.

Brows & lashes

Can I get a lash lift while pregnant?

Our lash lift services are listed as safe for pregnancy. Brow lamination is not safe if you're pregnant or breastfeeding.

Brows & lashes

How often should I book a lash extension fill?

Ideally every 2–3 weeks. Your extensions need at least 40% retention to qualify as a fill; otherwise a full set may be required.

Skin

Do you offer services for teens?

Yes. The Teen Starter Session (ages 9–18) includes a professional skin analysis, a teen-friendly mini facial and skincare education, and the Teen Facial is a gentle facial designed just for teen skin.

Skin

What is an Educational Facial?

A customized facial at 50% off, performed by a NakedCat Beauty team member in training with an experienced esthetician guiding them. Educational model appointments can't be rescheduled, and cancellations aren't refunded or credited.

Booking

Do you sell gift cards?

Yes — gift cards and service packages are available online through Mangomint. You'll find both links on our contact page.

Booking

What is the Pretty Kitty Club?

Our wax subscription, on an annual or monthly plan. Members get member pricing on Sphinx, Speedy Sphinx, bikini line and underarm waxes, plus unlimited full face waxing at $0. Call (970) 501-5923 to ask about joining.

A black-gloved technician applying lash extensions with tweezers
Lash and brow tint tubes and under-eye pads on a pink background

Come as you are.

Judge-free, by appointment, in Durango. Book online any time.